If you haven’t already found it, click here. That’s the Symantec (Norton) site. They’ve got excellent help for any operating system and either the 2003 or 2004 antivirus software. Otto, you won’t have any trouble following their steps.

I’m so sorry this has happened. Mom, you should consider opening a hotmail or yahoo account that you use to fill out forms and set it so that it filters or blocks all incoming mail. Both companies have great software that will almost completely eliminate all spam so that you never have to even look at or delete it. It’s also important that you call West Host and let them know that someone has access to your account and is using it to send spam and viruses. They’ll help you get it sorted out. Their servers get blacklisted for sending those too and if they haven’t already found it they will be very motivated to help you put a stop to it.

I just removed a virus from my computer (didn’t get quite as far as it sounds like yours did) but, while it was a pain, it seems to have completely cleared up. Keeping antivirus updates current is extremely important. It’s no trouble at all and can save a lot of headaches.

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